Privacy Policy

1. Introduction / Who We Are

TopRank Agency ("TopRank," "we," "us," or "our") is a brand operated by Page One Ecom, LLC. We provide Amazon marketplace management, marketing, and consulting services to brands and businesses.

This Privacy Policy explains how we collect, use, share, and protect personal information when you visit thetoprankagency.com (the "Website"), submit a form, communicate with us, or otherwise interact with our services.

If you have any questions about this policy or how your data is handled, please contact us at info@thetoprankagency.com.

2. Information We Collect

We collect personal information in the following ways:

Information you provide directly. When you submit a form, request a consultation, subscribe to a newsletter, or otherwise contact us, we may collect:

Name
Email address
Phone number
Company name and job title
Amazon revenue range or other business qualification details
Any additional information you choose to share in free-text fields or correspondence

Information collected automatically. When you use our Website, we automatically collect:

IP address and approximate location
Browser type and version
Operating system and device information
Referring URL and pages visited
Time spent on pages and clickstream behavior
Cookie identifiers and tracking pixel data

Information from third-party integrations. We use marketing and analytics platforms that may collect or supplement information about your interactions, including:

HubSpot tracking and engagement data
Google Analytics 4 traffic and behavior data
LinkedIn Insight Tag (campaign attribution and audience signals)
Facebook/Meta Pixel data (where applicable)
Google Ads conversion tracking

3. How We Use Your Information

We use the personal information we collect to:

Respond to inquiries, consultation requests, and customer support questions
Send marketing communications such as newsletters, case studies, and event invitations
Send transactional communications, including meeting confirmations and follow-ups
Send SMS messages for meeting reminders and event notifications, where you have opted in
Improve your experience on our Website, including through smart content and A/B testing
Analyze Website traffic and the performance of our marketing campaigns
Score leads and manage our sales pipeline

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area or the United Kingdom, we process your personal information on the following legal bases:

Consent. We rely on your consent for marketing emails and SMS messages. You may withdraw consent at any time.
Legitimate interest. We rely on legitimate interest for transactional emails and sales follow-up on form submissions.
Contractual necessity. We process information as needed to deliver services you have requested or agreed to.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to recognize your browser, remember your preferences, and measure how the Website is used. Our cookie consent banner organizes cookies into the following categories:

Necessary — required for the site to function (cannot be disabled)
Analytics — used to understand how visitors interact with the site
Functionality — used to remember preferences and personalize content
Advertising — used to deliver and measure advertising

Specific tracking technologies we use include the HubSpot tracking code, Google Analytics 4, LinkedIn Insight Tag, Facebook/Meta Pixel (where applicable), and Google Ads conversion tracking.

You can manage your cookie preferences at any time through our cookie consent banner. Most browsers also allow you to block or delete cookies through their settings.

6. Data Sharing & Third Parties

We share personal information only with vendors and partners who help us operate our business, and only to the extent necessary for those purposes. These include:

HubSpot — CRM and marketing automation
Google — Analytics and Ads
LinkedIn — Ads and Sales Navigator
Facebook / Meta — Ads
Microsoft Teams — webinar and video meeting platform

TopRank does not sell personal data to third parties.

We may also disclose information when required by law, in response to valid legal process, or to protect our rights, property, or safety, or that of others.

7. SMS Communications

If you opt in to receive SMS messages from TopRank, the following terms apply:

Opt-in. You will only receive SMS messages after explicitly opting in through a form, checkbox, or other clear consent mechanism.
Message types. SMS messages are limited to meeting reminders and event notifications.
Message frequency. Frequency varies based on your activity and meetings; messages are not sent on a recurring promotional schedule.
Opt-out. You may opt out at any time by replying STOP to any SMS message. You may also reply HELP for assistance, or contact us at info@thetoprankagency.com.
Costs. Message and data rates may apply, depending on your mobile carrier and plan.
Privacy of SMS data. Your mobile number and SMS opt-in data are not shared with third parties for marketing purposes.

8. Data Retention

We retain personal information only for as long as is necessary to fulfill the purposes described in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

Retention periods vary based on the type of information and the nature of the relationship. As a general guide:

Contact records in HubSpot are retained for the duration of the active business relationship and for a reasonable follow-up period afterward.
Marketing engagement and tracking data is retained for as long as it remains useful for analytics and campaign measurement.
Communications are retained as needed for service delivery, dispute resolution, and recordkeeping.

When information is no longer needed, we delete or anonymize it in a secure manner.

9. Your Rights

Depending on where you live, you may have the following rights regarding your personal information.

GDPR (European Economic Area, United Kingdom):

Access — request a copy of the personal information we hold about you
Rectification — request correction of inaccurate or incomplete information
Erasure — request deletion of your personal information
Restriction — request that we limit how we process your information
Portability — request a machine-readable copy of certain information
Objection — object to certain processing, including for direct marketing

CCPA (California residents):

Right to know what personal information we collect, use, and disclose
Right to delete personal information we have collected
Right to opt out of sale of personal information (note: TopRank does not sell personal data)
Right to non-discrimination for exercising your privacy rights

To exercise any of these rights, email info@thetoprankagency.com. We will respond within the timeframes required by applicable law (generally within 30 to 45 days). We may need to verify your identity before fulfilling certain requests.

10. Children's Privacy

Our services are directed to businesses and professionals, not to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us at info@thetoprankagency.com so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the "Effective Date" and "Last Updated" dates at the top of this page and, where appropriate, notify you by email or through a notice on the Website.

We encourage you to review this Privacy Policy periodically.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:

Email: info@thetoprankagency.com
Contact form: Contact Us
Company: Page One Ecom, LLC (operating as TopRank Agency)